Privacy Policy

Neighbourhood Goods respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website.

1. Information We Collect

We may collect the following personal information:

• Name and surname
• Email address
• Phone number
• Delivery and billing address
• Payment information
• Order history
• IP address and browser information
• Any information voluntarily submitted through forms or customer communications

2. How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Communicate with you regarding purchases or enquiries
• Provide customer support
• Improve our products and website experience
• Send promotional or marketing communications where consent has been provided
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with trusted third parties where necessary to:

• Process payments
• Deliver orders through courier services
• Provide website hosting or technical support
• Comply with legal requirements

All third parties are required to handle your information securely and lawfully.

4. Cookies and Website Usage

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

You may disable cookies through your browser settings, although certain website features may not function correctly.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online system can be guaranteed to be completely secure.

6. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Withdraw consent where applicable
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

8. Third-Party Services

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Neighbourhood Goods
Website: neighbourhoodgoods.co.za
Email: sales@neighbourhoodgoods.co.za
Phone: 064 656 6087