Refund & Returns Policy

At Neighbourhood Good, we want you to love what you receive.

This Returns & Refund Policy is designed to ensure a fair and transparent process for all customers and complies with applicable South African consumer protection legislation.

1. Change-of-Mind Returns

You may return an item within 7 days of delivery provided that:

• The product is unused
• It remains in its original packaging
• It is in a resalable condition

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please notify us within 48 hours of delivery.

You may be entitled to:

• A replacement product
• A full refund

3. Hygiene Products

For hygiene and safety reasons, we cannot accept returns on:

• Opened body care products
• Opened skincare products
• Used personal care items

This exclusion does not apply where a product is defective, damaged or supplied incorrectly.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

• Approved refunds are processed within 7–10 business days
• Refunds are issued via the original payment method used for the purchase

5. Delivery Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Original delivery charges are non-refundable unless required by law

6. How to Start a Return

To request a return, please email us with the following information:

• Your order number
• The reason for the return
• Photographs of the item (if applicable)

Email: sales@neighbourhoodgoods.co.za

7. Collections

Where necessary, we may arrange courier collection of returned items. Collection fees may apply depending on the circumstances of the return.

8. Our Promise

We aim to handle every return fairly, quickly and with care because good service matters.

Our goal is always to provide a positive customer experience and a practical resolution whenever an issue arises.

9. Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

Email: sales@neighbourhoodgoods.co.za
Phone / WhatsApp: 064 656 6087